Out of the
Crisis. "What
is the world's most underdeveloped nation? With the storehouse
of skills and knowledge contained in its millions of unemployed,
and with the even more appalling underuse, misuse, and abuse
of skills and knowledge in the army of employed people in all
ranks in all industries, the United States may be today the
most underdeveloped nation in the world."1a
"Experience alone, without
theory, teaches management nothing about what to do to improve
quality and competitive position, nor how to do it. . . Experience
will answer a question, and a question comes from theory."1b
"Deadly diseases
afflict most companies in the Western world. An esteemed
economist (Carolyn A. Emigh) remarked that cure of the deadly
diseases will require total reconstruction of Western
management."1c
"Mathematics, economics,
psychology, statistical theory, theory of law, yes, but most
studies of accounting, marketing, and finance are skills, not
education; most use of computers for paperwork likewise."1d
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1
W.
Edwards Deming (1900-1993).
Out of the
Crisis.
W.
Edwards Deming, 1982, 1986. Cambridge, MA: Massachusetts
Institute of Technology, Center for Advanced Engineering Study,
1989.
a Ch. 1: Chain Reaction: Quality, Productivity, Lower
Costs, Capture the Market, at 6.
b Ch. 2: Principles for Transformation of Western
Management, at 19.
c Ch. 3: Diseases and Obstacles, at 97.
d Ch. 3: Diseases and Obstacles, at 130.
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